Bank of New Jersey’s official Twitter account serves the general purpose of sharing what we’re doing in local communities, providing customer service assistance and updating you on what’s going on at Bank of New Jersey.
Our Twitter page is public, which means that anyone can see our tweets. Unless you protect your tweets (something you can do in your Twitter account settings), anyone can see your tweets and your tweets may even show up in search-engine results (like on Google or Yahoo!).
When tweeting with Bank of New Jersey, we encourage everyone to:
- Use common courtesy and be respectful of others;
- Tweet your own original content and avoid content that you know to be fraudulent;
- Never tweet someone else’s copyrighted work unless you have permission; and
- Never tweet personal, identifying or confidential information.
If you are a Bank of New Jersey customer with a specific question about an account, please tweet us at @bankofnewjersey and a Bank of New Jersey employee will assist you. You can also get help by:
- Visiting one of our branches;
- Calling your home branch (the numbers for which can be found here: http://www.bonj.net/locations; and
- E-mailing us at email@example.com.
Because our Twitter account is public and anyone with a Twitter account can engage in communicating with us, we cannot be responsible for views expressed other than our own.
Please note that we may unfollow a user who dramatically changes their mission and objectives, or who we feel violates our social media community policy.
Bank of New Jersey has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Bank of New Jersey channels to help address those concerns as smoothly and effectively as possible.
Interacting with Us on Twitter
Our Twitter account is managed and monitored by Bank of New Jersey. We’re actively watching what people are saying to and about Bank of New Jersey on Twitter to ensure we’re receiving and/or offering feedback. However, because of the public nature of the platform, we simply can’t respond to or engage on all issues.
Never disclose any financial information on Twitter. Bank of New Jersey will never ask you for your Social Security number, account information, passwords or PINs via Twitter. We are not responsible for the privacy or security practices of Twitter. Please review Twitter’s policies here.
In addition, we discourage clicking on links posted by other Twitter users, as these links may pose risks to your computer or take you to inappropriate sites. Also, we don’t accept or consider unsolicited ideas, including new advertising campaigns, new promotions, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works (“submissions”) in any form to Bank of New Jersey or its employees.
Please don’t use Twitter to report phishing or criminal activity. Suspicious emails should be forwarded to firstname.lastname@example.org. If you would like to file a report, please call your personal banking professional for assistance.
Links to Third-Party Sites
We may occasionally tweet or retweet links to third-party sites when we think you’ll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company.
Company Profiles on Twitter
To protect your privacy and the privacy of others, please do not include personally identifiable information, such as Social Security numbers, financial account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted.
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