Manage Your Account
Helpful Security Tips
Bank of New Jersey is serious about safeguarding your personal information online and on mobile devices. Because of our commitment to you, we will be sharing a few tips to keep in mind while you use our online banking services because the best way to help prevent fraud is to familiarize yourself with the risks and threats that are out there.
Protect Your Accounts
1. Don’t Get Hooked
Phishing (pronounced “fishing”) is a type of illegal activity that utilizes fraudulent methods to gather non-public personal information (“NPPI”) such as usernames, passwords, Social Security Numbers, account details, and credit/debit card information. Through deceptive means, criminals pretend to be a trustworthy entity or person in an outwardly official electronic communication like an email or text message, and “fish” for a user’s personal account information.
For example, you could receive an email stating that your bank account will be closed unless you call the number found below in the signature block. Often, an email similar to this example will imply that there will be negative consequences if you do not respond back. This is a way for criminals to scare you into sharing your personal information.
If you are ever unsure about the authenticity of a Bank of New Jersey email, phone call or text message, please contact your local branch representative.
As a best practice, please do not respond or reply to an email, phone call or text message that:
Asks you to confirm your personal or account information directly in an email;
- Threatens to close or suspend your account if you do not take immediate action;
- States that your account has been compromised and then asks that you enter or confirm your personal or account information;
- States that there are unauthorized charges on your account, then asks you to provide your personal or account information;
- Asks you to enter your User ID, Password or account numbers, PIN or debit card information; or
- Asks you to confirm, verify or refresh your account, credit card, or billing information.
2. Understanding Multi-Factor Authentication
Multifactor authentication is a security system that requires more than one form of authentication to verify your credibility in order to log into your online banking account.
The following options have already been implemented to securely identify online banking users:
- Present the user’s security question(s), which must be answered correctly in order to gain access to the system; and
- E-mail and/or text message a randomly generated one-time PIN that must be reentered in order to gain access to the system
Additionally, we also ask that you use a highly secure password for all of your financial accounts. Never use your pet’s name, your child’s name or anything else that a fraudster could easily find out. The most secure passwords are a combination of letters and numbers, not simply an address, phone number or date of birth. For added security, remember to change your password on a regular basis and avoid using the same password for multiple accounts.
The safety and security of your financial information is our top priority. We use the latest industry technologies and anti-fraud safeguards to ensure your privacy and protect your data. Multifactor authentication provides an added layer of verification to protect the integrity of your financial transactions and our account notification system will automatically alert you when pre-selected account activity has occurred. Rest assured we use the highest level of security available to ensure your safety.
While passwords these days can often resemble ancient hieroglyphics, it is important to use highly secure passwords for all of your financial accounts. Using your child’s name, birthday or mother’s maiden name are examples of passwords that should never be used. For additional security, try to change your password every sixty to ninety days.
4. Update Your Computer
Most software updates are to patch security vulnerabilities in programs. A software program with a security hole in it can be a gateway to malicious activity on your computer. Be sure to apply updates to your computer as they become available, even when they require that you restart your computer.
5. Don't Hesitate
If you think you may have accidentally given your non-public personal information such as your PIN or Social Security Number, contact a branch representative, they will take the steps to help you secure your account(s).
6. Use Caution
Do not open attachments, even if they appear to be coming from a family member, coworker or bank representative, unless you are expecting it or unless you are sure what the attachment contains. You should never open an attachment that contains a generic message like “thought you’d be interested in this” or “look at this.” Another red flag is any email from a friend that is also emailed to random people who would not otherwise be included in emails to you (i.e., you and your friend’s boss).
7. Protect Yourself Online
While we use a variation of technology and procedures to help ensure that our services are secure, you should protect yourself, too, by making an effort when you use your personal computer or conduct business online.
Here are some steps you can take to protect yourself:
- Log off or lock your workstation whenever you leave your computer.
- Change your password often.
- Do not share your passwords with anyone.
- If you notice suspicious activity on your accounts, report it immediately to the appropriate parties.
- Install internet security software on your personal computer such as antivirus. Use it regularly and be sure to keep it up to date.
- Log into your online banking frequently to view your account activity anytime.
- Set up Notify Me Alerts. If you need help setting these alerts up, contact your branch representative.
8. Protect Yourself on Mobile
Here are some steps you can take to protect yourself
- Ensure that no one is looking over your shoulder in crowded public areas.
- Log out from your session when you’re finished, whether you’re logged in via the Bank of New Jersey website or via the mobile app.
- Do not store your password on other apps within your mobile device.
- Keep your Bank of New Jersey app up to date by installing app updates.